Returns & Exchanges Policy

Returns

We want you to be completely satisfied with your purchase from ShopSolidStriped.com. If you are not happy with your order, you may return eligible items within 30 days of delivery for a full refund to your original payment method.

Return Conditions

To be eligible for a return, your item must meet the following requirements:

  • Unworn, unwashed, and in original condition
  • All original tags and labels attached
  • Original packaging included
  • Accompanied by proof of purchase
  • Returned within 30 days of delivery date

Non-Returnable Items

The following items cannot be returned:

  • Swimwear without hygiene liner
  • Items marked as “Final Sale”
  • Items without original tags
  • Used or damaged merchandise
  • Gift cards

Return Process

To initiate a return, please follow these steps:

  1. Complete the return form available on our website
  2. Package items securely in original packaging
  3. Include the completed return form with your package
  4. Ship to the address provided in your return confirmation email

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error or defective merchandise. We recommend using a trackable shipping service as we cannot be responsible for lost return packages.

Refund Processing

Once we receive and inspect your return:

  • Please allow 7-10 business days for processing
  • You will receive an email confirmation when your refund is processed
  • Refunds will be issued to your original payment method
  • Shipping costs are non-refundable

Exchanges

We currently offer refunds rather than direct exchanges. To exchange an item for a different size or color, please return the original item for a refund and place a new order for the desired item.

Damaged or Defective Items

If you receive a damaged or defective item:

  • Contact us within 7 days of delivery
  • Provide photos of the damage or defect
  • We will provide a prepaid return label
  • We will process a full refund or replacement

International Returns

International customers are responsible for:

  • Return shipping costs
  • Any customs fees or import duties
  • Ensuring proper documentation for returns

Return Timeframe

Please allow 2-3 weeks for your return to be fully processed from the date we receive your package. You will receive email confirmation at each stage of the process.

Questions About Returns?

For any questions regarding returns or to check the status of your return, please contact our customer service team through the contact form on our website. Please have your order number ready for faster service.