Frequently Asked Questions
Orders & Shipping
How long will it take to receive my order?
Most orders are processed within 1-2 business days. Standard shipping takes 3-7 business days within the US, while express shipping takes 2-3 business days. International shipping times vary by destination.
What are your shipping options and costs?
We offer several shipping options at checkout. Standard shipping starts at $7.95, and express shipping at $19.95. Free standard shipping is available on orders over $150.
Do you ship internationally?
Yes, we ship to select international destinations. Shipping costs and delivery times vary by location. International customers are responsible for any customs duties or taxes.
Returns & Exchanges
What is your return policy?
We accept returns within 30 days of purchase. Items must be unworn, unwashed, and have all original tags attached. Final sale items cannot be returned.
How do I make a return?
Please contact our customer service team through the contact form on our website to initiate a return. Include your order number and the items you wish to return.
When will I receive my refund?
Refunds are processed within 7-10 business days after we receive and inspect your return. The refund will be issued to your original payment method.
Products & Sizing
How should I care for my garments?
Each product page includes specific care instructions. Generally, we recommend washing in cold water and laying flat to dry to maintain the quality of our fabrics.
Are your items true to size?
We provide detailed size charts for each product. If you need additional sizing advice, our customer service team can help you find the perfect fit.
Do you restock sold-out items?
Some popular styles may be restocked. We recommend signing up for our newsletter or contacting customer service about specific items.
Payment & Account
What payment methods do you accept?
We accept all major credit cards, PayPal, and Apple Pay. All payments are processed securely through encrypted systems.
Can I modify my order after placing it?
We process orders quickly to ensure fast delivery. If you need to modify your order, contact us immediately through our website contact form.
Website & Technical
How do I create an account?
Click “Account” in the top navigation and follow the registration steps. Having an account lets you track orders and save favorites.
I forgot my password. How can I reset it?
Click “Forgot Password” on the login page and enter your email address. You’ll receive password reset instructions within minutes.
Customer Service
How can I contact customer service?
Use the contact form on our website for all inquiries. Please include your order number for faster service. We respond within 24-48 hours on business days.
Do you offer styling advice?
Our customer service team can provide general styling guidance and size recommendations. Contact us with questions about specific pieces.
Still have questions?
We’re happy to help with any other inquiries. Reach out through our contact form, and our team will assist you promptly.